Applies to Baby Tracker by Settle (package com.settlebaby). If you are looking for Settle: Baby Names, use that app’s page instead.
Delete it from inside the app
This is the quickest way and it takes effect immediately.
- Open Baby Tracker and sign in.
- Tap the Household tab at the bottom of the screen.
- Scroll to the end of the list and tap Delete my account.
- Read what the screen tells you will happen — it is different depending on whether other admins share your household — then tap Delete my account again to confirm.
You are signed out everywhere as soon as it completes. There is no waiting period and no way to undo it.
What is deleted
What happens depends on whether anyone else administers your household.
If another admin shares your household
Only you are deleted: your account, your sign-in, your name, your profile picture and your place in that household. The household, its babies and everything logged in it — including the entries, notes and photos you added — stay exactly as they are for the other caregivers, but they are no longer linked to your name, your email address or your sign-in.
If you are the only admin
The whole household is gone from your account with you — every baby profile, every logged feed, sleep, nappy, measurement and note, and every photo and video stop being shown or available to download, and cannot be recovered. Its notes, photo captions, baby names and the email addresses on its invitations are erased. Any other caregivers in that household lose access to it. Their own accounts are not affected.
In both cases we delete your sign-in identity, your name, your account and analytics IDs, the devices registered to send you notifications, reminders only you could see, and any invitations you had outstanding, and we erase your email address from every invitation and sign-in code record we hold. Your profile picture is permanently erased from storage in every household, and so are the photos, videos and export files of a household that is deleted with you. That household's logged entries and baby profiles are marked as deleted rather than erased outright, with their notes, captions and names erased — they stop being shown or downloadable to anyone, the same as if they had been erased.
We also ask Google Analytics to delete the usage statistics held under your analytics ID, and the app clears its analytics identifiers from your phone. We delete your customer record at RevenueCat, the service that manages subscriptions for us. Crash reports are not linked to your account and are deleted automatically after about 90 days.
Sign-in codes and household invitations are emailed through our email provider, Resend. Resend keeps sent emails and their delivery logs for 30 days, plus 7 days in its backups, and then deletes them; we cannot delete them sooner.
We keep nothing that identifies you afterwards, except where we are legally required to — for example a record that a deletion request was made and honoured, and any transaction records our payment providers must retain for tax and accounting purposes.
If you have a subscription
Deleting your account does not cancel your subscription. Subscriptions to Baby Tracker by Settle are billed by Apple or Google, not by us, and only the store can stop them. Cancel it first:
- iPhone or iPad: Settings → your name → Subscriptions → Baby Tracker by Settle → Cancel Subscription.
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Baby Tracker by Settle → Cancel subscription.
If you pay for a household that other caregivers share and it stays with them because another admin remains, deleting your account counts as leaving it. The household keeps Premium for 7 days’ grace, then goes free unless someone else subscribes. A household gets this grace at most once in any 12 months; if it already had it in that time, it goes free straight away.
Take a copy first, if you want one
Exporting your data is free and always will be. Before you delete, open Household → Export my data in the app to download your full history as a spreadsheet file, or Download all my photos to get an archive of your keepsakes. Once the account is deleted we cannot recover any of it for you.
Ask us to delete it instead
If you cannot get into the app — a lost device, a sign-in that no longer works — email [email protected] from the address you signed in with, with the subject Delete my Baby Tracker by Settle account.
We will confirm we have received it within 7 days and complete the deletion within 30 days, as required under UK GDPR and the EU GDPR. We may need to verify that the request comes from you before we act on it; we will not ask you for your password.
Where your data is held
Your data is stored in the European Union. For full detail on what we collect, who processes it and how long we keep it, see the Baby Tracker by Settle privacy policy.